Delivery & Returns
Delivery (within the UK)
With the exception of bespoke arrangements, our main collection arrangements take 3-5days to prepare and wrap. Standard delivery within the UK is charged at £5.95 and takes around 3-5 working days.
International delivery is available starting at £12. This service typically takes around 7-14 working days depending on your region. Please contact our customer services team for a quote on email@example.com or fill out our form on our contact us page.
THESE TIMEFRAMES ARE A GUIDE AND NOT A GUARANTEE AND MAY BE AFFECTED DUE TO MATTERS OUTSIDE OUR CONTROL
If you are not entirely happy with your items you may return them to us within 14 days of receipt. We will be happy to offer you a refund provided that the products are returned complete, in perfect unused condition and in the original packaging. Returns received after 14 days cannot be processed. Please note bespoke orders / arrangements are non returnable.
Send your return to:
Are You Fleur Real?
20 Spencer Road,
We strongly suggest that you use a parcel tracking service to return your item to us as responsibility will not be accepted for parcels that are not received or for items that are damaged when not returned in the original packaging. Please also ensure that you include your name and order number inside your parcel.
Return of an item is at your own cost unless the item is faulty.
Discounts, postage rates or complementary gifts granted on your original order may no longer be applicable if you return part of your order and any refund granted will be adjusted to include only those concessions eligible on the revised order.
If you believe an item to be faulty, please contact our customer services team on firstname.lastname@example.org within seven days of receipt of your item including a photograph of the fault.
Once we've received and inspected your return, we'll email you straight away to let you know.
Provided you're approved, we'll automatically credit your original method of payment. The time it takes to appear in your account will vary, depending on your card issuer.